Privacy Policy

1) What personal data we collect

• Contact details you submit through forms (e.g., name, email address, phone number, and any message content).
• Technical and usage information (e.g., IP address, browser type, pages viewed, timestamps) collected automatically when you visit the site.
• Identifiers used in cookies/trackers, if used on our site.

2) How we use personal data

We use personal data to:

• Respond to your inquiries and contact you about your request.
• Provide information about our services and, where applicable, prepare/execute a distance contract.
• Maintain website functionality, security, and fraud prevention.
• Analyze site usage to improve our services.

3) Legal grounds for processing (Ukraine)

We process personal data in accordance with applicable Ukrainian law. The legal grounds depend on the context of processing, including:

• Consent for processing personal data, including identifiers used in cookies/trackers, where applicable.
• Legal requirements and legitimate interests where permitted by law.

Relevant legal acts we rely on include: Закон України "Про захист персональних даних" від 01.06.2010 № 2297-VI.

4) Distance and electronic contracting (where applicable)

If we sell services online or conclude an electronic agreement with you at a distance, we ensure that required pre-contract information and the offer/terms for the electronic contract are made available to you. We also ensure access to required legal/identity information and provide required terms for the electronic contract/offer.

Relevant legal acts include: Закон України "Про електронну комерцію" від 03.09.2015 № 675-VIII.

For consumer rights protections in distance services, information about complaint/dispute resolution is provided in the consumer flow, including a consumer complaint/dispute path. Relevant legal act: Закон України "Про захист прав споживачів" від 10.06.2023 № 3153-IX.

5) How long we store personal data

We retain personal data only for as long as necessary for the purposes described in this Policy, to comply with legal obligations, resolve disputes, and enforce agreements. Retention periods depend on the type of data and the purpose of processing.

6) Who we share personal data with

We may share personal data with service providers acting on our behalf (e.g., hosting, analytics, communications) under confidentiality and security obligations. We do not sell your personal data.

7) Security

We use organizational and technical measures designed to protect personal data against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is 100% secure, but we strive to maintain an appropriate security level.

8) Your rights

Depending on applicable law, you may have rights including access to your personal data, correction, deletion (where applicable), restriction of processing, and the ability to withdraw consent (where processing is based on consent). You may also have rights to submit complaints or seek remedies.

To exercise your rights, contact our privacy team using the details below.

9) Consumer complaints and disputes

If you have a consumer complaint regarding distance/online services, please use the complaint/dispute path provided in the consumer flow on our website. Where applicable, an e-purchaser portal route may be available as part of the dispute resolution process.